Reviews & Testimonials
"He was extremely knowledgeable and helpful during the entire process."
Right before we moved into our new house our entire AC system went out and needed to be replaced. In typical fashion the home warranty was useless and the company they sent out provided terrible service and wasn’t helpful. I was frantically getting bids for the replacement system because it was 100+ degrees in the house. I went through five different HVAC companies in the process who all claimed they would be able to provide the best service and get final approval for the Austin Energy Home Performance with ENERGY STAR® Rebate + Loan program. The amount of dishonest and overpriced bids that I received for substandard equipment blew my mind. In my last attempt to find a provider I called iAir Services and had the pleasure of speaking with LaCounte. He was extremely knowledgeable and helpful during the entire process. All work was completed to the specifications of the Austin Energy Home Performance program and the equipment provided was all high quality. The price came out to be exactly where our budget needed to be and we received amazing service with great communication from the entire team at iAir Services. I highly recommend them and have started referring them to friends and family. We look forward to a long-lasting relationship with iAir Services for any future needs we might have. Thank you again to LaCounte and the whole team at iAir Services.
Ian E.
"Very professional. Made sure quality was good and communicated well."
Very professional. Made sure quality was good and communicated well. We had some minor miscommunication about the location of a new vent. When Intelligent Air realized I wasn’t totally happy they offered to fix it at no charge and emphasized that it was important that I be completely satisfied. Great service.
Benjamin T.
"I have been using iAir Services for close to 10 years. They are professional, reliable, thorough."
I have been using iAir Services for close to 10 years. They are professional, reliable, thorough. I have always had the best staff to come to my house and tell me every last detail. I always appreciate their excellent customer service. I highly recommend this company!
Esmer B.
"We had a great experience with iAir Services. The salesman, Lacounte, was helpful, patient and responsive to all our questions."
We had a great experience with iAir Services. The salesman, Lacounte, was helpful, patient and responsive to all our questions. The installation crew was professional, clean and efficient. There was an onsite supervisor with the crew the entire time. The owner of the company, Les, along with Lacounte, stopped by on installation day. We would definitely recommend iAir Services.
Kelly T.
"Hopefully no more issues this year, but we'll definitely come back to iAir next time."
Great service! Frank came out and showed us what was wrong. There is a service fee for coming out, but that fee is put into your fixed payment. Frank cleared out our pipes and our ac leak was gone! Hopefully no more issues this year, but we'll definitely come back to iAir next time.
Michelle N.
"You guys were right, the new equipment is much more efficient."
I can’t believe my electricity bill is this low!!! You guys were right, the new equipment is much more efficient. Thanks, Stewart, for taking the time to walk us through our options and helping us with the tax credits. You guys rock.
Kimberly M.
"I recently had my air conditioning and furnace installation was done at my home and I would like to commend the excellent demonstration of this installation."
I recently had my air conditioning and furnace installation was done at my home and I would like to commend the excellent demonstration of this installation. Johnny and Brad were professional and made sure that the job was done right and ensured that I was comfortable with the new equipment. What a great experience!!! Thanks.
James H.
"He was very patient with our questions and walked us through what he had done."
Just wanted to send a note and say thank you! Les came out and got us up and running in no time. He was very patient with our questions and walked us through what he had done. Thanks again, keep up the great work.
Melissa
"WOW! Great job guys. After finally deciding to upgrade our old system, I’m so happy we made the decision we did."
WOW! Great job guys. After finally deciding to upgrade our old system, I’m so happy we made the decision we did. Jamie and Ray were fantastic, took great efforts to be as clean as possible. The comparison between the way the old work looks to the job you guys did is night and day! Thanks again.
Jeremy S.
"Thank you, Les. Our A/C went out at the absolute worst time and you were there to help us. I appreciate how quickly you got us up and running."
Thank you, Les. Our A/C went out at the absolute worst time and you were there to help us. I appreciate how quickly you got us up and running. It’s nice to see someone so committed to customer service. You were a bright spot on an otherwise stressful day. Thanks so much.
Linda
"Les and the guys at Intelligent Air were on-time, fast and pretty dang professional."
Les and the guys at Intelligent Air were on-time, fast and pretty dang professional. The installation looks crisp and when there was a small dent on the new evaporator coil they replaced it without me even asking. They filed my rebates for me and even emailed me a firmware upgrade for my stat a couple of weeks later. Love iAir.
Jason
"I like using locally owned and operated contractors and Iair did right by us. The system they installed was exactly what I wanted."
I like using locally owned and operated contractors and Iair did right by us. The system they installed was exactly what I wanted. They didn’t pressure me into buying anything, patiently explained the different options, and quickly changed out my unit. It was as hassle-free as replacing an A/C can be.
Neil
"We had an amazing experience with iAir Services! We had been struggling to keep the house cool and comfortable for 2 1/2 years after buying our home, and we were very frustrated."
We had an amazing experience with iAir Services! We had been struggling to keep the house cool and comfortable for 2 1/2 years after buying our home, and we were very frustrated. Daniel and LaCounte did a thorough diagnosis of our existing system and quoted us on everything from repairing the current system to completely replacing it. We chose to replace the system. All of the employees who came to do the work were polite, conscientious of keeping the house clean, and hardworking (they put in 12 + hours on the first day!). Les, the owner, stopped by on several occasions to check in on the progress of the job, and after it was all done, gave us a thorough explanation of the system and how to set the thermostats.Now that it is all done, it's like we live in a different house! The air is comfortable, moving around more, and feels amazing! Throughout the process, Les and LaCounte mentioned that the new units would be much more efficient. We have solar panels and closely monitor our energy usage, and they were right. Our new units use 75% less energy than our old ones and the house feels great.When making a large purchase such as this, it's important to find a business that does quality work, stands behind their product, and has high expectations of their employees. This company meets all those standards and more. Highly recommended!
Gary H.
"If there was a way to rate higher than 5 stars I would do it. The installation team was polite and professional."
If there was a way to rate higher than 5 stars I would do it. The installation team was polite and professional. They protected our new wood floors and took off their shoes when they were in the house. When they finished the install they vacuumed their way out the door. The new system was fully functioning by the end of the day as promised. Could not be happier.
Randy D.
"This is a great company to work with for new a/c: knowledgeable, professional, personable, and honest."
This is a great company to work with for new a/c: knowledgeable, professional, personable, and honest. Guys arrived early, bosses came by throughout the day to check-in and worked diligently through a very humid, 90-degree day. I was provided so much useful information to help make the right choice for our home and lifestyle. I was given honest feedback and a reasonable price for solid work and reliable products. Highly recommend!
Bridgit S.
"Working with iAir Services was a straightforward, easy process. The quote was broken down by item with no jargon or sneaky fees."
Working with iAir Services was a straightforward, easy process. The quote was broken down by item with no jargon or sneaky fees. Lacounte (estimator) was quick to remove services we declined and send updated paperwork, and Charlotte (office personnel) was pleasant to speak with and extremely responsive when scheduling. Technicians Joe and Jordan were great to work with - they checked in and out with me on each visit, cleaned up their mess, and made sure to explain each aspect of the work to me. They were friendly, professional, and knowledgeable. The work seemed reasonably priced to me, and both Lacounte and the technicians went out of their way to give further recommendations on other repairs but were not pushy at all. I highly recommend this company!Oh, and a quick edit to add that they wore masks the entire time, not letting it slip below their nose or removing it to talk to me. They were also careful to keep 6' of distance.
Corinna B.
"Daniel was professional and did an excellent job servicing my HVAC unit. He took the time to explain what he was doing and answered all of my questions."
Daniel was professional and did an excellent job servicing my HVAC unit. He took the time to explain what he was doing and answered all of my questions. I’m sure everyone at iAir is great, but I was highly impressed with the service Daniel provided today. Highly recommend him!
Emily C.
"Daniel Toney with Intelligent Air came to the house and performed a complete A/C and furnace check. He was very thorough, professional and knowledgeable."
Daniel Toney with Intelligent Air came to the house and performed a complete A/C and furnace check. He was very thorough, professional and knowledgeable. He fixed a few things that needed fixing and he gave recommendations for the future. He was great and sent a detailed email of all the work performed. Five Stars for sure! Thanks, Daniel.
Helisse H.
"I have used iAir several times to service or replace my A/C and furnaces."
I have used iAir several times to service or replace my A/C and furnaces. They are responsive (even on Friday evening of a holiday weekend!), have short turnaround times and seem to be competitive on their pricing. I highly recommend it.
Laura B.
"These folks are great. After trying to find someone to modify our HVAC system for noise level and to even out the temperature between up and downstairs, we decided on iAir."
These folks are great. After trying to find someone to modify our HVAC system for noise level and to even out the temperature between up and downstairs, we decided on iAir. We couldn't be happier. Lacounte and Les came out, explained what was going on and gave us a couple of options. Edgar, the project manager was onsite, helping his crew. I wish I'd remembered more names, because everyone was incredibly professional and safe, taking COVID-19 precautions. A special mention to Joe who came out for some follow-up work.This company simply seems to want to do the best job possible.
Justin L.
"LaCounte convinced us of the company’s outstanding problem-solving capacity and the IA commitment to customer satisfaction. The owner, Les, and his crews have been absolutely exemplary in making sure the job was done with precision."
We interviewed a number of companies before selecting Intelligent Air [IA] and we couldn’t be more pleased with their work. Our project was not simple. They installed a whole-house AC/Heating unit including ducting rerouting and replacement. In addition, a whole-house dehumidification system was incorporated. LaCounte and the whole IA team dealt with our complex situation with high-level professionalism giving commendable attention to every detail.LaCounte convinced us of the company’s outstanding problem-solving capacity and the IA commitment to customer satisfaction. The owner, Les, and his crews have been absolutely exemplary in making sure the job was done with precision. They were unfailingly responsive, consistent and thorough.After installation, they are following through with long-term monitoring with measurements in various parts of our home to make sure we have achieved balanced temperatures and balanced humidity.We have replaced many AC systems over the years but this company towers above the rest. We now live in an energy-efficient dehumidified home with HEPA quality clean air. Our home has become our haven where my husband’s allergies can take time off!
Peggy B.
"They were prompt (a biggie for me), well-groomed and considerate of our property. They were efficient while here and after leaving, comprised a report within several days to submit to us so we would have all of their findings and solutions in writing."
For the past three years, we have been undergoing a custom home renovation (has probably taken this long due to the Magnolia/Fixer Upper boom) on our Mid-Century Modern/Contemporary home in Waco, TX. Our project was divided into two phases. Phase A had the (poor) installation of an LG Mini-Split. Phase B had the wrong size Carrier units for space. We had given the installers ample opportunities to diagnose and correct various issues that we have now on both sides. Finally, I refused to allow them over any more so we hired a second company thinking they had some solutions to the issues with our new HVAC systems. I soon learned that although they tried, they too fell short of the level of knowledge needed to help correct our issues.
I knew of a young man who works at Intelligent Air Services in Austin, TX and knew him to have integrity and a great work ethic so I decided to contact them and just see, if, by chance, they would consider coming to Waco to, once and for all, diagnose our issues and offer some solutions we could rely on. They were up for the challenge and the distance.
What I did not tell them was that I had previously had a Carrier Representative from Dallas come down to assess the Carrier units. I wanted them to give me their own report so I could determine if they were competent enough to do the job at hand. They diagnosed our issues when no one else in HVAC was able to - no matter their promised level of expertise.
My experience has been that the LG Mini-Splits are not as user friendly as Carrier Mini-Splits (I think those are the ones that iAir installs...) but iAir was able to identify several issues with the LGs that need correcting, as well.
They were prompt (a biggie for me), well-groomed and considerate of our property. They were efficient while here and after leaving, comprised a report within several days to submit to us so we would have all of their findings and solutions in writing.
I think their prices were very reasonable, especially coming so far out of Austin, and don't feel like they overcharged us just because of where we live.
When we are ready to correct our issues we will definitely get on iAir's schedule for them to come back up and take the job! I have had interactions and experience with many subcontractors on this job and I wouldn't think twice about purchasing new equipment if that is what iAir recommended. I believe they are really good at what they do and would only recommend what is really needed. Thank you.
Ema M.
"This company is competitively priced with all the other companies in town however customer service separates these folks from the rest. Highly recommend using these guys."
These folks know their business. There are many things that can be sacrificed but in texas air conditioning is the number one thing you can not live without. This company is competitively priced with all the other companies in town however customer service separates these folks from the rest. Highly recommend using these guys...Thank you...Team members were courteous, politely answered all of my questions pertaining to my new carrier infinity system.
Mark M.
"Knowledgeable about their business and the best prices by far!! They took care of me through my entire process of installation."
Knowledgeable about their business and the best prices by far!! They took care of me through my entire process of installation. From concept to design and installation. Exceeded my expectations at every turn. Would highly recommend and will be using again if the need ever arises!!
Trenton W.
"Literally, within 1 hour a tech showed up, went right to the problem, and figured it out."
I don't post many reviews, and certainly never thought I'd post one on an air conditioning company. But whatever. These guys are really good. As the winter storm was approaching Austin today, our upstairs AC/heating zone quit. I mean nothing. Thermostat dead, and no way to get it going. Normally I wouldn't sweat it, I mean it's upstairs. But it turns out our kids/grandkids are staying with us right now, so I called iAir. Literally, within 1 hour a tech showed up, went right to the problem, and figured it out. Super nice guy very carefully explained everything and was out of here in less than an hour. The heating unit was pushing too many amps and tripping the breaker. He simply adjusted it and all good. Afterward, the owner of iAir called me to make sure everything was ok. Class act. Highly recommended.
Gregg B.
"I highly recommend Intelligent Air! They are competitively priced and really go the extra mile."
OUTSTANDING SERVICE - A++, I highly recommend Intelligent Air! They are competitively priced and really go the extra mile. Justin explained everything thoroughly, was patient with my many, many questions, did everything he said he would do and much more. He was timely, expedient, professional, and courteous. A great overall experience from start to finish.
Tracie P.
"I'm very happy with this company. Josh answered first try and had our A/C unit up and running quickly."
I'm very happy with this company. Josh answered first try and had our A/C unit up and running quickly. I felt like his price was reasonable. I recommend using this company.
Donna E.
"He came out and did a thorough inspection of my AC system and pointed out the good and the bad. He offered solutions and explained what would make sense at this point with my system."
My faith in these guys is restored. LaCounte called and wanted the opportunity to make things right. He came out and did a thorough inspection of my AC system and pointed out the good and the bad. He offered solutions and explained what would make sense at this point with my system. He also explained it all like a pro who's been in the business for a long time, which I appreciated. I will call Intelligent Air for my next AC service. Thank you LaCounte.
Greg T.
"We had Intelligent Air come out and give us a bid for services."
We had Intelligent Air come out and give us a bid for services. While we ultimately didn't choose them, their tech couldn't have been more cordial and courteous. Definitely give them a call if you'd like a quote--they're super flexible and willing to help out
Jenny C.
"Les has been nothing but extremely kind and helpful to my family during our air conditioning troubles."
Les has been nothing but extremely kind and helpful to my family during our air conditioning troubles. The company that built our house contracted Intelligent Air to do some work on the house and then never paid them, but despite that (and our finding Les on accident) he has been hugely helpful and kind to us, much more so than the builder who didn't properly insulate and caused us to have a ton of issues with humidity, etc. Les worked from his end to get us a new unit which would lower the humidity despite the fact that he had no obligation to do so. He's a class act and I would hire him in a second for any job.
Maria G.